At AccuRelief, your satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.
Returns
You may return most new, unopened items within 30 days of delivery for a full refund. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.
To initiate a return, please contact us at [email protected] with your order number and reason for return. Our customer support team will provide you with detailed instructions for returning your item.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 5–7 business days.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange a defective item for the same product, please email us at [email protected] with photos and a description of the issue.
Non-Returnable Items
Certain items are non-returnable, including:
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Opened or used TENS/EMS devices or electrode pads
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Products marked as final sale
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Gift cards
Return Shipping
Unless the return is due to a defective or incorrect item, you will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
If you have any questions or concerns, don’t hesitate to contact us at [email protected]. We’re here to help!