Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Orders are typically processed within 1–2 business days. Shipping times vary based on your location, but most customers in the U.S. receive their order within 3–7 business days after it ships.
Click on the “Account” icon at the top of the page and select “Create Account.” Fill in your name, email, and password, then follow the prompts to complete your registration.
If your order hasn’t shipped yet, please contact us immediately at [email protected] with your order number and the updated address. Once an order has been shipped, we cannot change the shipping address.
Once your order ships, you’ll receive a confirmation email with a tracking number and link. You can also log into your account to view order status and tracking updates.
No. For your security, we do not store your credit card information. All transactions are processed through secure, encrypted payment gateways.
Yes. Sales tax is applied where required by law based on your shipping address.
We currently ship within the United States. For international shipping inquiries, please contact our support team at [email protected].
We do our best to ship all items together. However, depending on product availability or warehouse location, your order may arrive in multiple packages.
If you need to swap an item
Returns and Exchanges
We accept returns of new, unused products within 30 days of delivery. Items must be in original packaging and in resalable condition. To request a return, contact us at [email protected].
We’re sorry for the mix-up! Please contact us at [email protected] with your order number and a photo of the item received, and we’ll make it right.
If your item was damaged during shipping, please email [email protected] with your order number and clear photos of the damage. We’ll arrange a replacement as quickly as possible.
Once your return request is approved, we’ll provide the return address and instructions via email. Please do not send any items back without prior authorization.
Our customer service team is available by email at [email protected]. We aim to respond within 1–2 business days.
Please contact us as soon as possible at [email protected]. If your order hasn’t shipped yet, we can correct the address. If it has already shipped, we may not be able to retrieve or reroute the package.
If your order has not yet been processed or shipped, we’ll do our best to accommodate changes or cancellations. Email us at [email protected] right away.
Currently, we do not offer pre-orders for out-of-stock items. However, you can sign up for restock notifications on the product page or contact us for updates.